Customer Exchanges and Faulty items:
If you return an item because you don't want it and want an exchange the redelivery charges apply.
If a customer returns an item for an exchange due to a fault there is no charge for sending a new item back to them. It will be returned to you via our tracked service.
If you send an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to you. If you or your customer return an order whether it is faulty or not and a refund is requested, a refund will only be given on the item/s the shipping charges will not be reimbursed.
Cancelled Orders:- If an order is cancelled after dispatch the full delivery costs (not the subsidised charge) will not be refunded. This includes packing, staff time and box used.
If the item is faulty, please email us for the returns address and returns number.
Items received that are incorrect must not have the product packaging opened, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened cannot then be returned for an exchange as they have been accepted by you the customer.
UK Re-delivery Charges:- Royal Mail - £Cost + 85p Courier - £5.50 + 85p